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Basingstoke-based NewVoiceMedia is on cloud nine due to expansion cash
A BASING View company that is growing by more than 200 per cent a year has secured more than £12.6million of funding to fuel its international expansion.
NewVoiceMedia, which is a leading provider of cloud contact centre services, based at Belvedere has secured the investment from Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.
The company, founded in 2000, now serves more than 8,000 agents in 30 countries including Parcelforce, PhotoBox, QlikTech and SHL.
NewVoiceMedia chief executive officer Jonathan Gale said: “The contact centre market has lacked innovation from traditional on-premise vendors for many years.
“NewVoiceMedia is tapping into the major developments in the technology world, including cloud computing, social media and mobile devices, to provide customers with a next generation service.
“This investment will allow us to continue to innovate ahead of our competition and expand our service globally.”
The investment will help accelerate the company’s global ambitions including opening new offices in North America.
Laurence Garrett, who joins the board and is a general partner at Highland Capital Partners Europe, said: “We are delighted to become part of the NewVoiceMedia journey.
“We are working with a seasoned entrepreneurial team led by a great leader in Jonathan Gale.
“Eden and Notion Capital are great investors who continue to support the company strongly and the company has very impressive growth.”
Rory Stirling, director of MMC Ventures, added, “Having experienced four-fold growth between Q1 2011 and 2012, the company is creating a real success story with its world-leading contact centre service.
“MMC focuses on backing businesses that can succeed on a global scale and we think that NewVoiceMedia fits this criterion very well.”
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