Winchester mum and toddler thrown out of doctors' surgery because child cried with pain

Andover Advertiser: Winchester mum and toddler thrown out of doctors' surgery because child cried with pain Winchester mum and toddler thrown out of doctors' surgery because child cried with pain

YOUNG mum Donna Galliott sat in the car, sobbing.

She’d taken her sick one-year-old daughter Lily for an emergency appointment at Winchester’s St Clements Surgery.

As doctors were running late, the pair had sat for 20 minutes past their allotted time in the cramped waiting room.

But because her toddler was distressed and screaming in pain, Donna says a receptionist told her to take the sick child outside and wait there.

“I felt so humiliated, it was awful” she said.

“Lily had been unwell with a temperature for a week. When I noticed blistering on the roof of her mouth I rang the surgery and was told to bring her straight in.

“We arrived just after 5pm for an appointment at 5.10pm, but were still waiting at 5.30pm.

“Lily wasn’t comfortable, she was screaming.

“Then we were thrown out of the waiting room - the receptionist said ‘you’re making too much noise’.

“I could feel myself welling up.”

After standing outside in Winchester’s rush hour traffic for several minutes, then crying in her mother-in-law’s car as she related what had happened, Donna decided to have Lily seen elsewhere, so cancelled her appointment.

An out-of-hours consultation later that evening concluded the tot was suffering from a viral infection.

Donna, of Holly Meadows, Teg Down, who holds down two jobs as well as well as being a mum, rang St Clements Surgery Practice Manager Kathy Bracher to complain – but says she has not received an apology.

Fellow patient Julie Hicks said she watched in horror as a woman and child were ejected from the GP’s practice.

“I couldn’t believe what was happening and really felt for them. There were only two other people in the waiting room who didn’t seem bothered by having Lily there.

“Anyone with small kids understands they scream when they’re ill – it’s just the way it is.

“It was disgraceful and well out of order.”

Ms Bracher later told the Hampshire Chronicle that medical confidentiality meant that she was unable to comment about any incident involving a patient.

Comments (8)

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7:09pm Sat 5 Apr 14

Jeremy Fisher says...

Saying "in the cramped waiting room." followed by "There were only two other people in the waiting room who didn’t seem bothered by having Lily there." is quite a contradiction.
Saying "in the cramped waiting room." followed by "There were only two other people in the waiting room who didn’t seem bothered by having Lily there." is quite a contradiction. Jeremy Fisher
  • Score: 4

7:25pm Sat 5 Apr 14

Ryan831 says...

Jeremy Fisher wrote:
Saying "in the cramped waiting room." followed by "There were only two other people in the waiting room who didn’t seem bothered by having Lily there." is quite a contradiction.
While that may be a major contradiction, the fact of the matter is this poor lady and child were treated in a terrible manor by receptionists who are hideous to deal with at the best of times, (speaking from my own experience). And i know there are many other people that have had issues with said receptionists. A disgusting way to treat a sick child and to humiliate the parent too.
[quote][p][bold]Jeremy Fisher[/bold] wrote: Saying "in the cramped waiting room." followed by "There were only two other people in the waiting room who didn’t seem bothered by having Lily there." is quite a contradiction.[/p][/quote]While that may be a major contradiction, the fact of the matter is this poor lady and child were treated in a terrible manor by receptionists who are hideous to deal with at the best of times, (speaking from my own experience). And i know there are many other people that have had issues with said receptionists. A disgusting way to treat a sick child and to humiliate the parent too. Ryan831
  • Score: 7

11:05pm Sun 6 Apr 14

Jeremy Fisher says...

Ryan831 wrote:
Jeremy Fisher wrote:
Saying "in the cramped waiting room." followed by "There were only two other people in the waiting room who didn’t seem bothered by having Lily there." is quite a contradiction.
While that may be a major contradiction, the fact of the matter is this poor lady and child were treated in a terrible manor by receptionists who are hideous to deal with at the best of times, (speaking from my own experience). And i know there are many other people that have had issues with said receptionists. A disgusting way to treat a sick child and to humiliate the parent too.
Yes, it is understandable that when you go to a doctor's surgery, you will encounter at least one uncomfortable sick child and the only way they know how to deal with pain is to cry. I just think that trying to make the situation sound worse than it is rather bias, swaying the reader to feel sympathy towards the person who the press wants you to feel sympathy towards. While I am not denying the fact that what happened is wrong, I believe that information should not be twisted and the reader should be free to make up their own mind about news in general.
[quote][p][bold]Ryan831[/bold] wrote: [quote][p][bold]Jeremy Fisher[/bold] wrote: Saying "in the cramped waiting room." followed by "There were only two other people in the waiting room who didn’t seem bothered by having Lily there." is quite a contradiction.[/p][/quote]While that may be a major contradiction, the fact of the matter is this poor lady and child were treated in a terrible manor by receptionists who are hideous to deal with at the best of times, (speaking from my own experience). And i know there are many other people that have had issues with said receptionists. A disgusting way to treat a sick child and to humiliate the parent too.[/p][/quote]Yes, it is understandable that when you go to a doctor's surgery, you will encounter at least one uncomfortable sick child and the only way they know how to deal with pain is to cry. I just think that trying to make the situation sound worse than it is rather bias, swaying the reader to feel sympathy towards the person who the press wants you to feel sympathy towards. While I am not denying the fact that what happened is wrong, I believe that information should not be twisted and the reader should be free to make up their own mind about news in general. Jeremy Fisher
  • Score: 12

6:50am Tue 8 Apr 14

chumpster says...

My wife moved to the excellent St Pauls from here after the repeated terrible, rude service from said receptionists, and ridiculous waiting times (once it was two hours with a four month old baby). There are some nice people working there, the nurses and doctors seemed ok, but one bad apple etc...
My wife moved to the excellent St Pauls from here after the repeated terrible, rude service from said receptionists, and ridiculous waiting times (once it was two hours with a four month old baby). There are some nice people working there, the nurses and doctors seemed ok, but one bad apple etc... chumpster
  • Score: 10

11:41am Wed 9 Apr 14

slinkygalaxy says...

I've registered specially to comment on this. I have been going to St Clements for 20+ years, and have always found the reception staff to be polite and understanding.

Anxious and upset children have always been accepted with tolerance, sometimes too much!!

And no, I don't work there!
I've registered specially to comment on this. I have been going to St Clements for 20+ years, and have always found the reception staff to be polite and understanding. Anxious and upset children have always been accepted with tolerance, sometimes too much!! And no, I don't work there! slinkygalaxy
  • Score: 4

4:15am Sun 20 Apr 14

shoopdawoop says...

To be honest, I know Ms. Galliott personally and I've seen her on more than one occasion cause a scene without much provocation. She is one of those people who goes around looking for trouble and I doubt this situation was any different.
To be honest, I know Ms. Galliott personally and I've seen her on more than one occasion cause a scene without much provocation. She is one of those people who goes around looking for trouble and I doubt this situation was any different. shoopdawoop
  • Score: 3

6:31pm Wed 23 Apr 14

Goldenwight says...

I'm surprised nobody noticed the real story here- that having booked an EMERGENCY appointment to deal with an EMERGENCY this woman was then so irresponsible that she took her child away from obviously necessary medical attention. There could have been fatal consequences arising from her actions. Perhaps Social Services should be notified that this woman has denied medical treatment to her sick child?

Curious, too, that of only TWO people in the waiting room one has managed to be found and interviewed.
I'm surprised nobody noticed the real story here- that having booked an EMERGENCY appointment to deal with an EMERGENCY this woman was then so irresponsible that she took her child away from obviously necessary medical attention. There could have been fatal consequences arising from her actions. Perhaps Social Services should be notified that this woman has denied medical treatment to her sick child? Curious, too, that of only TWO people in the waiting room one has managed to be found and interviewed. Goldenwight
  • Score: -2

11:07pm Fri 25 Apr 14

jmk210884 says...

Goldenwight wrote:
I'm surprised nobody noticed the real story here- that having booked an EMERGENCY appointment to deal with an EMERGENCY this woman was then so irresponsible that she took her child away from obviously necessary medical attention. There could have been fatal consequences arising from her actions. Perhaps Social Services should be notified that this woman has denied medical treatment to her sick child?

Curious, too, that of only TWO people in the waiting room one has managed to be found and interviewed.
Really????? That's what you got from article? Clearly failed to read the part that's say they went to the out of hours service at the hospital, Social services wouldn't get involved. Maybe the other didn't want to comment.
[quote][p][bold]Goldenwight[/bold] wrote: I'm surprised nobody noticed the real story here- that having booked an EMERGENCY appointment to deal with an EMERGENCY this woman was then so irresponsible that she took her child away from obviously necessary medical attention. There could have been fatal consequences arising from her actions. Perhaps Social Services should be notified that this woman has denied medical treatment to her sick child? Curious, too, that of only TWO people in the waiting room one has managed to be found and interviewed.[/p][/quote]Really????? That's what you got from article? Clearly failed to read the part that's say they went to the out of hours service at the hospital, Social services wouldn't get involved. Maybe the other didn't want to comment. jmk210884
  • Score: 0

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