I’VE recently had cause to contact Hants CC and experienced a first class, professional service.

I can no longer drive due to a medical condition affecting my eyesight.

This means I rely on public transport to get about.

Occasionally I use the no. 85 bus running between Andover and Winchester.

I contacted Hants CC as, at the bottom end of Winchester road, while there was a marked bus stop for buses coming into town, there was no marked stop on the other side of the road for buses heading from Andover to Winchester.

My query was responded to quickly, by Mr Zak La Gumina, Passenger Transport Inspector, based in Winchester.

He visited the site here in Andover, agreed that a marked bus stop was needed, worked out the most appropriate location for it and created an order for the installation of the new bus stop.

A new temporary stop has already been installed while the permanent sign is prepared.

What an excellent service!

Timely, efficient and professional throughout.

Many thanks to all at Hants CC transport team, particularly Mr La Gumina.

Great work.

Name and address supplied.