IN REPLY to the letter penned by Richard J Kidd, published on 13 May, regarding the closure of BHS and their failure to move forward with the times eg. not introducing online shopping.

I have been doing just that for at least 2-3 years now. On hearing of their closure, I first visited BHS Salisbury, then went online to buy all the items I wanted but which were not in stock in store in the requisite sizes.

The items have been delivered, right sizes and on time, and have since been worn!

Alma Coull, full address supplied, Andover