A TOWN centre doctor’s surgery has been given glowing praise by healthcare inspectors.

Adelaide Medical Centre has been rated ‘good’ in all areas by the Care Quality Commission (CQC).

The surgery, on Adelaide Road, has been highlighted for its safe services, care and effectiveness. Inspectors also gave their approval to the centre’s management and its ability to respond to patients’ needs.

The inspection, which took place last year, found patients had access to appropriate health assessments and checks.

This included checks for new patients and NHS health checks for patients aged 40–74, as well as appropriate follow-ups.

Staff were praised as skilled, knowledgeable and able to deliver effective care and treatment, while the surgery was found to have “clearly defined and embedded systems” in place to keep patients safe and safeguarded from abuse.

Inspectors found the the centre had an effective system in place for reporting and recording significant events. Even when things did go wrong, the CQC reported that patients received reasonable support, truthful information, and a written apology.

In its report, the CQC said: “We observed members of staff were courteous and very helpful to patients and treated them with dignity and respect.

“89 per cent of patients said the last GP they spoke to was good at treating them with care and concern compared to the national average of 85 per cent.

“Patients told us they felt involved in decision making about the care and treatment they received. They also told us they felt listened to and supported by staff and had sufficient time during consultations to make an informed decision about the choice of treatment available to them.”

Other services highlighted as good included the surgery’s treatment of people with long term conditions, as well as those experiencing poor mental health.

Senior partner at Adelaide Medical Centre, Jonathan Spiers, said: “We have put in a lot of hard work over the past several years to improve patient experience and outcomes, as well as to modernise the practice and our internal processes. We’re very pleased that the CQC has recognised our work and progress and look forward to continuing to develop the practice for the benefit of our patients.”