A CARE home which has been ordered to improve by a care watchdog still has more work to do, according to a new report.

The Care Quality Commission (CQC) has rated Clifford House Residential Care Home, in Alexandra Road, as ‘requires improvement’ after visits on April 12 and 13.

Inspectors found the home has implemented some of the actions it had been required to carry out following their last visit in 2016, but it stated that there were “continuing concerns” in medicine management.

In a report the CQC said: “The registered manager had not made suitable arrangements for the safe custody of controlled drugs and had not maintained appropriate records of the controlled drugs received, administered and disposed of by the service.”

In the report published late last month, inspectors highlighted there was a breach in the governance arrangements, despite improvements being made from its last inspection.

Inspectors said these arrangements were “still not fully effective at identifying shortfalls within the service”.

It added “more efficient and effective systems” were needed to ensure the home was reaching the standards expected, adding: “We identified that some aspects of people’s care plans were still not fully reflective of their current needs”.

Concerns were also raised about the building itself. Inspectors said whilst some improvements had been made, some of the carpets were “worn and wrinkled” which “could create a trip hazard for people”.

Despite deeming the home ‘requires improvement’ for its safety, effectiveness and well-led categories, the CQC said it was ‘good’ for its caring and responsive nature.

The CQC praised the home saying “staff were kind and caring in their interactions with people and treated them with dignity and respect” and it was ensuring the home was clean throughout.

Manager Caroline Hardy-Dye said: “We were pleased to see that the recent inspection report does recognise that improvements have been made at Clifford House, however, we also accept that there are still improvements to be made.

“Those improvements recommended in the inspection report, many of which have already been adopted, are being taken forward.

“I would like to thank the staff team for their hard work and dedication to the residents at Clifford House and for their commitment to the continuous improvement plan we have in place to ensure that the