STRIVING to give customers expert knowledge and undivided attention has secured an industry award win for an Andover business.

The Bathroom Showroom, owned by City Plumbing Supplies, has walked away with The Bathroom Customer Service of the Year accolade at the kbbreview Retail & Design Awards.

The finalists are chosen by the organisation’s mystery shopper from the best showrooms he has visited over the last 12 months, and the East Portway-based firm received a glowing review.

Following the visit last year, The Bathroom Showman was given a nine out of 10 rating, and was shortlisted for the recent awards as a result.

The Mystery Shopper said: “Easy to find in the centre of Andover and with good parking outside, The Bathroom Showroom at City Plumbing wins purely for how easy it makes the experience.

“Good, knowledgeable salespeople that will really spend time with you, coupled with plenty of actual bathroom features and designs to explore. For those looking at this level of the market, this is a great and surprising place to come.”

The black tie awards ceremony, held on April 4 in Manchester, saw the showroom beat stiff competition to be crowned winners.

Showroom manager Mark Hull said: “It is rare for our industry as it is normally independents who win.

“I was just over the moon, I was shocked that we won, some of the competition were fantastic and I personally thought we wouldn’t win just being nominated was a fantastic privilege.

“I am still in awe.”

When asked about his customer service techniques, Mark said: “We listen and try to give our customers my undivided attention.”

The award is now in pride of place in the showroom for customers and staff alike to look at when they visit.

Speaking about the future after the win, Mark added: “Just keep providing good quality bathrooms and keep pushing us forwards.”