A DISABILITY charity’s care at home services has been highly praised by healthcare inspectors.

Enham Trust’s Care and Support at Home has been rated as “Good” in all areas by the Care Quality Commission (CQC).

The service, which provides flexible domiciliary care for clients in Andover, Alton, and Chichester, was praised as safe, caring and well-led by the CQC.

Inspectors carried out their unannounced inspection last October and spoke with the service’s registered manager, a team leader and obtained feedback from staff members.

After the inspection visit the CQC also spoke with four people receiving care and support from the provider and two relatives.

In their report, published last month, inspectors found staff treated clients with respect and provided care that maintained their dignity.

One person said: “They treat me like I am family and fully respect what I need.”

The service was also praised as responsive, particularly by healthcare professionals.

One such professional said: “We don’t have any complaints about the Enham. They look after people well and they speak to us when they need to.”

Enham Trust were also recognised for running a well led service, with the report highlighting the registered manager’s “drive to continuously improve standards”.

Records relating to people’s care were accurate, up-to-date and stored appropriately, according to inspectors.

People’s independence was also promoted throughout the service, with staff encouraging clients to do things for themselves where possible.

The CQC found clients had been involved in developing their own care plans, while staff promoted healthy eating and eating sufficient amounts.

Enham’s complaints procedure was also highly praised, with clients said to feel “listened to” and “confident” in raising concerns.

Inspectors also found staff to be well supported, with any performance deceits identified and positive feedback given.

The report added: “Professionals consistently told us the registered manager and the senior staff were passionate and caring towards people.

“They told us the staff worked effectively with external organisations and were not afraid to ask for advice or help if they needed it.”

The positive report has been met with delight by senior bosses at Enham Trust.

Heath Gunn, chief executive at Enham Trust said: “We are very pleased by the latest CQC report rating our Care at Home Service as Good in all areas.

“It is testament to our team who has worked very hard to ensure our expectations of a high level of service are delivered throughout our clients home and that our clients and their families can be confident in the care that they receive.”