I HAVE to say something about the chaos that is Andover bus station.

I was waiting for the No 10 bus to come in at 11:45 bay F.

Instead No 12 showed up five minutes early. There was no sign of the No 10.

Passengers were left to walk up and down the bays looking for the No 10. There were no staff around to ask what was going on. This seems to be the norm at the wonderful new Andover bus station.

Nice to see the money saved on cutting rural bus services has been well spent.

Brian Bristow, Elmstead Park, East Cholderton