Hello, my name is Antonia, and I’m Chief Customer Officer at Southern Water.
I want to give you more information about why we need to increase water bills. I know it’s hard to hear that bills are going up, especially at a time when we’ve had to introduce a hosepipe ban in some areas, but to make sure we can invest in the areas that matter most to customers, we’ve had to increase bills. Our shareholders won’t benefit, and we’ll do everything we can to look after customers that need extra support.
We’ve taken time to speak to many of our customers about the improvements they want to see, and the huge investment needed to deliver these. A lot of the funding will come from our shareholders, who have invested over £1.6 billion, almost £1,500 per customer, since 2021 (with no external dividends paid since 2017). However, to fully deliver on our commitments we also need to increase bills.
We’re here to help explain why your bill is going up, where the money will be spent and how we can support you if you’re concerned about paying your bill. For further information please scan the code or visit: southernwater.co.uk/billincrease
Thank you for your understanding.
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