Patients across Hampshire and the Isle of Wight are receiving support from digital care coordinators.
The coordinators are available in GP practices to help people get set up online and on the NHS app.
They can teach patients to install and use digital tools like the NHS app, helping them navigate its many features.
More than 62 per cent of residents in Hampshire and the Isle of Wight currently use the NHS app to order prescriptions, make appointments and view their test results.
The app provides a simple, secure way to access a range of NHS services.
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Kay, a digital care coordinator in a Hampshire GP practice, said: "I have been working as a digital care coordinator for the last year, and I really enjoy working with our patients to ensure that they get the best out of the NHS app and are able to use all of its features.
"There are so many people in our community who struggle with technology and my role allows me to show them how to use the app to order repeat prescriptions, book appointments, view their health records and many other things.
"I see patients both at the practice and in their own homes helping them to realise the benefits of being able to log in and use the app to help with their medical care."
The NHS app allows patients to view their GP health record, helping them manage their condition without needing to phone their GP surgery.
It also enables access to consultation notes, test results and future appointments.
As part of the NHS's 10-year health plan, there is a push to ensure patients have access to care within their communities.
Digital care coordinators also support the 10-year health plan's objective to transition from analogue to digital by helping those who are digitally excluded.
James Roach, director of primary care and local care at NHS Hampshire and Isle of Wight, said: "Our digital care coordinators are becoming an integral part of our GP practices supporting those in our communities who have struggled to get online and use the services available via the NHS app.
"Our GPs are seeing record numbers of patients each week and by having specialists like Kay in our practices, it ensures that patients can use the NHS app to keep themselves up to date regarding their medical treatment at their own convenience in their own home."
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