NHS in Hampshire declares critical incident in heatwave

Health leaders say services are experiencing increased demand linked to the red heat-health alert, with extreme temperatures affecting patients, staff and infrastructure.

NHS Hampshire and Isle of Wight declared the alert due to the effects of a red heat-health alert and the resulting extra pressure on services.

South Central Ambulance Service (SCAS) has declared its own critical incident, reporting increased call volumes and is asking people to consider alternative options for less serious conditions.

Dr Charlotte Hutchings, GP and deputy chief medical officer for NHS Hampshire and Isle of Wight, said: "During periods of extreme heat, we can see an increase in people becoming unwell due to dehydration and overheating.

"This can happen quickly, particularly for older people, young children, people with long-term conditions and those taking certain medicines.

"Planning ahead is important - keep fluids nearby, try to stay cool, avoid being outside during the hottest parts of the day where possible, and check in on anyone who may need extra help.

"If you are worried about your health or someone else’s health during the hot weather, please seek advice.

"NHS services are available to support you, and choosing the right service helps make sure people receive the care they need."

Dr Hutchings also reminded the public to attend planned appointments unless contacted and advised otherwise.

The critical incident was declared as the UK Health Security Agency issued a red heat-health alert due to the high temperatures expected.

To help reduce pressure on hospitals, families and carers are being asked to collect loved ones as soon as they are medically ready for discharge, helping to free up urgently needed beds.

People are urged to drink plenty of fluids, stay indoors or in the shade during peak temperatures, wear light clothing, use sunscreen and hats, and avoid unnecessary travel or strenuous activity during the hottest hours.

Dr Hutchings also advised that medications should be stored safely, as some can be affected by heat.

Residents are reminded to use health services appropriately to help manage demand during the heatwave.

General practice services remain open for ongoing health concerns, while pharmacists can offer advice on minor illnesses, medications, and staying safe in hot weather.

For urgent but non-emergency health needs, the NHS 111 online service or the telephone helpline remains available.

Urgent Treatment Centres (UTCs) across Andover, Gosport, Lymington, Petersfield, Portsmouth, Southampton, and the Isle of Wight are also open for urgent care needs and often have shorter wait times than emergency departments.

Dr Hutchings said: "We would also like to thank the public for their continued understanding, patience and support during this period of extreme heat.

"By taking precautions, choosing the most appropriate NHS service for your needs, and looking out for those who may be more vulnerable, you are helping to reduce pressure on health and care services.

"We would like to extend our sincere thanks to all NHS staff, ambulance crews, healthcare teams and partners across Hampshire and the Isle of Wight who are working tirelessly in challenging conditions to keep people safe and provide care.

“Their dedication, professionalism and commitment during this period are greatly appreciated."

NHS leaders stress that 999 should only be used for serious or life-threatening emergencies.

A red heat-health alert signals not only dangers to health but also potential disruptions to transport, energy supplies, water, and food systems, and indicates a risk to life even among healthy individuals.