We have recently had some plumbing, carpentry, plastering, tiling and finally some decorating done in the house.
The plumbing was quite complicated as we were creating a shower room.
It was all going well until the last few bits and pieces.
The plumber was obviously distracted as his little girl was gravely ill requiring his almost complete attention, so he was fitting us in with regular visits to the hospital.
He was very well known to us and many in the area – so we didn’t have the heart to get someone else.
He finished the job but on using the shower we found that it would not mix - it was either too hot or too cold - also one of the handles of the shower cubicle came off in your hand.
We fixed the water thing but were still left with the handle.
Bear with me please.
We traced the firm that supplied all the kit - a well known plumbing and heating supplier on The Walworth Industrial Estate, on South Road in Andover.
I took the handle into the shop - at first Dave was a little bemused but with a little help soon found the purchase.
He then got on the phone to the manufacturing company and was encouraged to message their technical people.
At this stage I left leaving him my contact details.
Later that afternoon I got a phone call which informed me that the replacement part was to be delivered to his unit the next day - at no charge.
First thing in the morning the next day I received another phone call from Dave explaining that the part was in - both handles had been replaced, which I collected later, thanking Dave and his colleagues for their efficiency and attention.
By any standards this is outstanding customer care.
The attention to detail, taking immediate action and doing everything possible to ensure the issue was resolved is a real credit to this company.
However, this is not the first time that I have experienced this kind of excellence.
When ordering bespoke windows from a joinery firm, glazing, finding an engineering firm to make up a part for an aged engine - these were all found on one of the wonderful industrial estates in Andover.
Most are small and medium size businesses and no doubt have regular customers but all have time and consideration for the person with a unique request.
It is really impressive and welcome that in Andover there are people who really care about the individual customer.
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