A WEYHILL Road care home deemed ‘inadequate’ by health inspectors last year has made ‘significant improvements’.

Rothsay Grange, part of Barchester Healthcare Homes Limited, now rates as ‘requires improvement’ after a follow-up Care Quality Commission (CQC) inspection.

During the previous CQC visit, inspectors found some residents did not receive their morning medicines until almost noon - while one was given just a single shower in a month.

The care home was put into special measures as a result.

But now, the watchdog reports significant improvements have been seen in many areas and the care home has met five of the six requirements issued previously.

On whether the service was caring, inspectors said it was ‘good’.

The report said: “Feedback from relatives included, ‘We will never be able to thank you enough. It’s very hard when a family member has to give up their home, but that transition has been made easier when the care they receive is good.’”

One issue raised by inspectors was complaints were not always monitored and feedback was not consistently provided when relatives had concerns.

In the latest report, inspectors still found deployment of staff was not always effective and recruitment and staffing levels were also identified as an issue.

However, inspectors said all staff benefitted from regular support, supervision and training.

Staff also said the home manager was approachable, open and supportive.

The report added: “One member of staff told us they considered leaving the organisation after our last inspection. They said: ‘This place has always had its problems but I decided I believed in [the registered manager] and I kn w I have made the right decision.

“It’s not perfect and there are still some problems but we are slowly getting there.”