A GP surgery has been praised by the health watchdog after inspectors said its staff treated patients with ‘compassion, kindness, dignity and respect.’

Charlton Hill Surgery was rated ‘good’ in all areas by the Care Quality Commission (CQC) when it was visited in November.

The Charlton Road practice’s staff was praised for its kindness, respect and compassion in the CQC report.

The report stated: “Staff understood patients’ personal, cultural, social and religious needs.

“The practice gave patients timely support and information.

“Reception staff knew that if patients wanted to discuss sensitive issues or appeared distressed they could offer them a private room to discuss their needs.”

Inspectors added that all 27 of the patient CQC comment cards the health body received were positive about the service they experienced.

Results from a national GP patient survey from earlier this year showed surgery patients felt they were treated with ‘compassion, dignity and respect.’

Staff were found to help patients be involved in decisions about their care, and interpretation services were available to those who did not have English as a first language.

Inspectors also found there were positive relationships between staff and teams.

The report stated: “They were proud to work in the practice.

“Staff generally enjoyed the working environment and looked forward to working with their colleagues.”

Inspectors found the practice had a culture of high-quality, sustainable care and that it focused on the needs of the patients and the community.

The report added: “Openness, honesty and transparency were demonstrated when responding to incidents and complaints.”

On whether the service was responsive to patient’s needs the inspector said it took complaints and concerns seriously and responded to them appropriately to improve quality of care.

The report said: “Information about how to make a complaint or raise concerns was available and it was easy to do.

“Staff treated patients who made complaints compassionately.”