I am grateful to Mollie Antrobus for raising the question of the elderly and technology. I am 91 years old who relies on a landline phone, a manual typewriter, a photocopier and the post. Should I actually need more for general purposes? 

My recent replacement photocopier comes with 100 pages of instructions in 15 languages, plus a sheaf of small print single pages. It has a few pages with clear diagrams on how to set up. For any further instructions, it tells me I need Wi-Fi. I do not have Wi-Fi. 

Is there any logical reason why it does not tell me how to change cartridges, unjam stuck paper etc in plain English for setting up?

A few separate pages for the English buyer who paid for it and will be using it? 

But I was pleased to see that Currys have a Help Line. So I tried it. I had to say immediately: 'Can you slow down, I'm having trouble understanding you'. I was promptly cut off. 

Does life have to be like this?


Margaret J Reichlin

MacCallum Road

Upper Enham 

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